How soon can I expect my order to be shipped?
The Picasso America processes and ships all orders within 1-2 business days. You will receive a UPS or USPS tracking number to confirm shipping via email. If we are out of a product or need to special order an item we will contact you within 1 business day.
I need it overnight!
You’re going on a trip and need that last minute item? Don’t fret! Place your order by 3:00 pm Pacific Standard Time and we will make every effort to get your shipment out for overnight or two day delivery.
When will my credit card be charged for my order?
Unlike some online retailers we only charge your credit card after your order has been processed and shipped. This way we ensure to charge you accurately for the cost of the product and the cost of shipping.
I’m ordering from outside the United States.
We gladly accept international customers but we do require the following before processing and shipping an order:
What if my new equipment doesn’t fit or just isn’t right for me?
The Picasso America wants every customer to be comfortable when they’re diving. Our exchange or return policy is simple and straightforward. To return or exchange a product you will be charged for the shipping of returned items and replacement products.
Please not the following:
Does Picasso America provide a warranty on its products?
All Picasso products we sell are guaranteed against defects in workmanship. We inspect our products before packing and shipping an order. If you do run into a problem we’re always here to fulfill our full warranty or help you to make the repairs yourself.